Please read our terms carefully before making a booking
The following terms and conditions contain the whole of our agreement relating to your booking and prices. In order to protect your own interests please read our terms and conditions carefully before accepting them. Your statutory rights are not affected by our terms and conditions.
All fares are based on taxis departing from Sevenoaks or destination to Sevenoaks. Journeys from outside Sevenoaks may incur a small charge. If your pickup address is outside Sevenoaks, our controller may request advance payment over the phone before your journey.
Christmas and New Year bookings are charged at double the standard fare: from 6:00 PM on Christmas Eve to 6:00 AM on 27 December, and from 6:00 PM on New Year's Eve to 6:00 AM on 2 January.
Our online quotation prices are standard base fares without waiting charges. Final fare may increase between 11:00 PM and 7:00 AM or if waiting time or traffic is involved.
If you book online, ensure that you receive confirmation via text, email, or callback. Without confirmation, your booking is not guaranteed.
Complaints should be sent via email to info@knolecars.co.uk. We will attempt to resolve any issues. If unresolved, contact Sevenoaks District Council. All Knole Taxis drivers are self-employed, and we act only as their booking agent.
In the event of any delays due to motorway accidents or unforeseen incidents, Knole Taxis holds no responsibility for missed flights, trains, or appointments.
The full fare quoted at the time of booking will be charged. This does not include additional drop-off or pick-up fees, which are applied separately if applicable.
Any damage or spoilage to the vehicle caused by the passenger (e.g., spillage, vomiting, staining) will be charged directly to the customer.